Читать книгу Impact of Artificial Intelligence on Organizational Transformation - Группа авторов - Страница 97

Information Technology (IT) is a broad term that means a system used to store, retrieve, and sending information. A system includes computer and telecommunication technology through which the exchange of information is possible.

The IT industry deals with manufacturing and selling the various software and hardware components, as well as process the data. Artificial Intelligence (AI) is one of the essential parts of IT as well as a branch of computer science that aims to develop intelligent machines that think logically and act like the human brain. AI uses many algorithms and impressions [1]. AI is a technology which is used to increase the speed of control mechanism. It is IT-based automation in the organization. AI is a blend of many disciplines such as Psychology, Mathematics, and Philosophy. Simply, it is a software programming by which anyone can create a machine that has the power of problem-solving, initiating common sense, and reasoning. Machine Learning (ML) is an essential part of AI. In recent times, AI has become an integral part of organizational practices. It becomes a vital part of the innovative technology in industries. In common words, AI is a new way to develop a computer through a software that thinks similar to a human brain.

In this fiercely competitive business era, Human Resource (HR) is an important asset for a business organization. This is the only living and active resource of any organization. HR Department (HRD) is handing the entire workforce from recruitment to retirement though it is very essential to make it more employee-friendly through incorporating innovative technology. AI has greater significance for HR Management (HRM) profession to complement its multifarious functions [2]. Customer satisfaction is the vital key for prospering in market place and organizations must embrace innovative HR practices. It was explained that AI-based HR practices make work of HR professionals much relaxed and productive by competent use of Chatbots [3, 4].

The world has witnessed great changes taking place in the organization, due to the increased use of innovative IT-based tools and technologies [5]. The profession of HR has come a long way from its administrative functions to the behavioral consideration and is now entering the era of automation. AI and Augmented Reality (AR) have completely redefined and reshaped the way organizations do their work.

An attempt has been made in this paper to:

 Trace the evolution of AI.

 Discuss the changing role of HR professionals.

 Assess the impact of AI on the HR profession.

 Elaborate the symbiotic relationship between AI and HR professionals.

 Outline some of the limitations of applications of AI in the field of HR.