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It’s important to start protecting your brand now by registering your company name for social media accounts. To avoid brandjacking (others using your company or product brand name on social media for their own purposes or to write misleading or negative things about your company), try to choose the most popular, available handle that will work across multiple sites. Use your company or product name and keep it short.

Even if you don’t plan to do anything else in social media for a year or more, register your name now on Facebook, Twitter, LinkedIn, and on any other sites you might want in the future, such as Pinterest or YouTube. You can register your name on every site while you read this book or reserve them all at once.

A number of companies now offer tools that claim to assess the quality of what people are saying about your company, products, or staff. In addition to counting how many times your name appears, they try to assess the sentiment of postings — whether statements are negative or positive. Some also offer an assessment of the degree of engagement — how enthusiastic or hostile a statement might be.

Some people then take this information, along with frequency of posting, and use their own proprietary formulas to assign a quantitative value to your online reputation, as shown in the example from The Brand Grader (free) (https://onlinereputation.io/brand-grader) in Figure 4-8.

Courtesy of https://onlinereputation.io/brand-grader

FIGURE 4-8: A portion of The Brand Grader report for Netflix.

Be cautious about assigning too much weight to these brand reputation tools, some of which are described in Table 4-5. They may produce widely varying results, and most rely on software that can’t understand complex sentences or shortened phrases with words omitted. If you think your dense sibling doesn’t understand irony, don’t try sarcasm with a computer!

Notwithstanding the warnings, experiment with one of the free or freemium sentiment-measuring tools in Table 4-5 to see what, if anything, people are saying. (Freemium tools offer a free version with limited features; more extensive feature sets carry a charge.) Those results, such as they are, will become one of many baselines for your social media effort. Unless you already have a significant web presence, you may not find much.

TABLE 4-5 Brand Sentiment Resources

Name	URL	Description
Attentio	http://attentio.com	Social media dashboard to track sentiment and more; paid
BrandsEye	www.brandseye.com	Online reputation tool; paid
Oracle CX Marketing	www.oracle.com/us/solutions/social/overview/index.html	Social relationship management tool; paid
Reputology	www.reputology.com	Monitor and respond to online reviews; paid
Mention	https://mention.com/en/	Real-time alerts for mentions of your brand’s name; free and paid
Ubermetrics	www.ubermetrics-technologies.com/blog/free-social-media-monitoring-tools	List of free social monitoring tools
Social Mention	http://socialmention.com	Provides various statistics such as sentiment, top keywords, and sources (see Figure 4-9)

FIGURE 4-9: The Social Mention results for Netflix.

Of course, many of these tools are designed for use by multinational corporations worried about their reputations after negative events, such as the Takata airbag recall or the 2016 scandal about Wells Fargo Bank staff who were pushed to create fake customer accounts.