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I asked more than 3,000 managers who lead up, down, and across their organization what the most challenging thing is about their position. Nearly three‐quarters of responses had to do with the scope of their responsibility. Within that broad, daunting scope lie five categories of unique difficulties those leading from the middle face, captured in the acronym SCOPE and illustrated in Figure 1.2.

Figure 1.2 The Messy Middle

Leading from the messy middle means dealing with Self‐Identity, Conflict, Omnipotence, Physical, and Emotional challenges. Let's first spend time illuminating each of these difficulties, then in the next section you'll get plays to overcome each one.