Читать книгу How to Deal With Difficult People - Ursula Markham, Ursula Markham - Страница 34

An assertive person is a good communicator. Because he recognizes the importance of the other person’s opinion, he is a good listener. This involves understanding not only what is said but also all non-verbal communication (body language). He is able to begin conversations and to sustain them, speaking calmly and saying what he truly feels.

Because communication is so vital, it is important to realize that ‘small talk’ has its place, too. We do not have to spend our entire lives discussing matters of earth-shaking significance. More trivial chat about the weather, holidays or what the children are doing is a means of forging a link between ourselves and others. People who are unable to communicate on such a level tend only to be able to ‘talk at’ rather than ‘talk to’ others. And, since no one really wants to be lectured continuously, resentment may soon grow on the part of the listener.