Читать книгу How to Deal With Difficult People - Ursula Markham, Ursula Markham - Страница 21

The majority of people with whom you come into contact, whether in your business or personal life, will exhibit one of three general styles of behaviour: they will be (mainly) either aggressive, submissive or assertive. If you are to be able to deal with people you need to be able to recognize these styles of behaviour and be armed with methods of minimizing their negative effect. An important part of doing this is making sure that you yourself are in the ‘assertive’ category.

Let’s have a look at the three basic types and see how to recognize them instantly: