Читать книгу How to Deal With Difficult People - Ursula Markham, Ursula Markham - Страница 4

Cover Page

Title Page

Introduction

CHAPTER ONE Understanding Yourself and Others

CHAPTER TWO Styles of Behaviour

CHAPTER THREE Types of Problem People

CHAPTER FOUR Handling Conflict

CHAPTER FIVE Communicating Effectively

CHAPTER SIX Saying No

CHAPTER SEVEN Dealing with Complaints

CHAPTER EIGHT Coping with Authority

CHAPTER NINE Being in Authority

CHAPTER TEN Step-by-Step Guide to Dealing with Difficult People

Further Reading and Resources

Index

About the Author

By the same author:

Copyright

About the Publisher