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Ursula Markham
How to Deal With Difficult People
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How to Deal with Difficult People Ursula Markham
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Table of Contents
Introduction
CHAPTER ONE Understanding Yourself and Others
How Do You React?
Do You Really Want to Be Controlled by Others?
What Is Your Reaction When Confronted by Someone Who Is Furious with You?
Do You Talk Yourself into a State of Negativity?
How Do You Respond to Criticism?
Do You Have a Permanently Negative Outlook?
Do You Swallow Your Feelings – Both Good and Bad?
Know Your Personality Type
Type A Personality
Type B Personality
Why Are You as You Are?
What Can You Do?
Success vs. Failure
Making a ‘Like-List’
CHAPTER TWO Styles of Behaviour
The Aggressive Person
Verbal Language: The Aggressive Person Will Say Things Like:
Body Language
The Submissive Person
Verbal Language
Body Language
The Assertive Person
Verbal Language
Body Language
Becoming More Assertive
Giving and Receiving Compliments
Making Changes
Communication
Negotiation
Handling Put-downs
Dealing with Criticism
Preparation
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