Читать книгу How to Deal With Difficult People - Ursula Markham, Ursula Markham - Страница 5

Difficult people exist in all areas of our lives. They cause problems for anyone who comes into contact with them. This book is designed to help you understand and handle such people effectively and to get the best possible result out of any involvement with them.

As a counsellor I spend a great deal of my time helping those who consult me on how to cope with and improve the situations that come about because of other people’s difficult attitudes and behaviour. As a business training provider I run seminars on dealing with difficult co-workers, superiors or subordinates. The ideas and techniques suggested in this book are based on the experience I have had in both these fields. They make a good starting-point if you find yourself having to cope with difficult people; you can then adapt these techniques to suit both your own personality and the particular problems you have to face – after all, no two situations are identical.

Of one thing you can be confident: understanding what makes difficult people tick and learning how best to handle them will reduce your stress and make your life a great deal easier.

All things are difficult before they are easy

Thomas Fuller, Gnomologia no. 560