Читать книгу Creating and Updating an Employee Policy Manual: Policies for Your Practice - American Dental Association - Страница 4

Introduction

How to Use This Book

How to Write an Office Policy

Checklist: What to Include in an Employee Policy Manual

Chapter 1: Employee Recruitment

Job Descriptions

• Licenses and Your State Dental Practice Act

• Sample Job Descriptions

Associate Dentist (Employee)

Business Manager

Dental Assistant

Dental Hygienist

Administrative Assistant

Treatment Coordinator

Office Manager

Marketing and Communications Coordinator

Billing and Claims/Financial Coordinator

HIPAA Security Official

HIPAA Privacy Official

• Who to Hire First

• Skills and Attributes Inventory Worksheet

Employee Resources

• Employment Agencies

• Educational Institutions

• Professional Associations

• State and Local Dental Societies

• Dental Supply Representatives

• Word of Mouth

• Internet Recruiting

Employment Advertisements

• Writing Job Ads

• Sample Job Ads

Employment Applications

Effective Interviewing Strategies

• Conducting Interviews

• Sample Interview Questions

• Interview Questions You Cannot Ask

• Red Flags in the Interview Process

• Testing

• Second Interview

• Paid Working Interviews

• Interview Follow-up

Additional Strategies in the Hiring Process

• Background, Reference and Credit Checks

• Verifying Credentials

• Should You Google Job Candidates?

• Excluded Individuals

• Opt Out

• Drug Testing

• Employment Agreements

• Bonding

How to Make an Offer

Rejection of an Applicant

Summary

Chapter 2: Office Policies

Employee Welcome

Manual Introduction and Description

Practice History and Description

Mission Statement

Diversity

Nondiscrimination/Equal Employment Opportunity

Employees with Disabilities

Acknowledgement of Receipt

Office Schedule

Office Appearance

Employee Rest Area

Personal Belongings

Parking Regulations

Dentist Absence/Office Closure

Office Closure Due to Inclement Weather or Uninhabitable Facilities

Summary

Chapter 3: Employee Policies

Employee or Independent Contractor?

At-will Employment

Part-time, Full-time and Temporary Employees

Exempt and Non-exempt Employees

Probationary Period

Personnel Records

Employee Attendance

Time and Attendance Reports

Call-in and Tardiness

Lunch and Breaks

Food and Drink

Travel Expenses Reimbursement

Employee Conduct

• Work Rules

• Personal Appearance and Dress Code

• Smoking

• Confidentiality

• Data Security

• Personnel Files

Electronic Communications

• Internet and Social Media

• Videos

• Music

• Cell Phones

Records Retention

• Some HIPAA Considerations Related to Document Retention and Destruction

Conflict of Interest

Office Dating

Harassment

Workplace Violence

Weapons

Employee Referral

Nursing Mothers

Summary

Chapter 4: Employee Training

Employee Orientation and New Hire Checklist

Training Programs

• HIPAA Training

• OSHA Training

• Medical and Fire Emergency Training

• Equal Employment Opportunity Law Training

• Harassment Prevention Training

• Clinical Training

• Ongoing Training Opportunities

Summary

Chapter 5: Employee Benefits

Employee Compensation and Paycheck Deductions

• Social Security and Medicare Taxes

Payday

Vacation, Holidays and Other Paid Time Off

• Vacation

• Personal Time

• Sick and Emergency Leave

• Leave of Absence

• Bereavement

• Jury Duty

• Election Day

• Military Leave (USERRA)

• Family and Medical Leave Act (FMLA)

• Maternity Leave

Overtime (FLSA)

Flex Time

Medical Coverage

Dental Coverage

COBRA

Workers’ Compensation

Disability Coverage

Unemployment Compensation

Life Insurance

401(k) Plan

Employee Retirement Income Security Act (ERISA)

Retirement Plan

Professional Dues

Continuing Education

Tuition Assistance

Uniform Reimbursement

Employee Assistance Program (EAP)

Dependent Care Assistance Program (DCAP)

Summary

Chapter 6: Employee Management

Employee Motivation

Employee Appreciation

• Bonuses

• Performance-based Raises

Staff Evaluations

• Annual Performance Evaluation

• Ongoing and Assessment Evaluations

• Performance Evaluation

Progressive Disciplinary Action

Drug-free Workplace

Summary

Chapter 7: Terminating Employees

Reasons for Termination

References

Exit Interviews

Post-employment Competition

Termination Details

Post-termination Issues

• Discrimination Claims

• Wrongful Termination

• Defamation Claims

Summary

Chapter 8: Patient Management

Patient Relations

• Patient Communication

• Patient Psychology

Managing Various Patient Groups

• Emergency Patients

• Pediatric Patients

• Geriatric Patients

• Patients with Special Needs

• Late Patients

• No-show Patients

• Difficult Patients

• Drug-seeking Patients

Summary

Chapter 9: Safety and Security in the Workplace

General Workplace Safety

Complying with OSHA Standards

• Bloodborne Pathogens Standard

• Hazard Communication Standard

• Emergency Action Plan

Fire Prevention Plan

Exit Routes

Natural Disasters

Building Security

Patient Credit and Debit Card Security

Data Security Contingency Plan

Ergonomics

Radiography

Posted Notices

Summary

References

Policy Index