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24 DRAW A BETTER BUSINESS

i’m more comfortable

with pictures than with

words

I struggled at school. Not because I couldn’t do

the work, but because I wasn’t a great fit with

the system wrapped around the learning. I was

a moody goth and I spent my fair share of time

outside the deputy head’s office. The exception

was art class, where I could be found drawing

moody, gothy things, with focus, and a huge

desire to learn and do well.

In art class I was okay.

Years later, as a social worker, I discovered that

working visually had the power to make it ‘okay’

for other people. It was a leveller. It encouraged

participation in difficult conversations and made

complex information‑giving easier. It bridged a

gap between me and a homeless teenager in

a way that words just couldn’t. When I started

managing teams, I brought this learning with me.

We drew our annual plans and I used pictures to

explain funding cycles and to facilitate events.

By 2006 I was ready to start my own business,

bringing what I’d learnt about working visually

to other people. Since that day I’ve worked with

household names like TimeWarner, Microsoft,

Sony and Google. I’ve been party to discussions

with business leaders, ministers and royalty, and

I’ve drawn everywhere from a muddy field to

Buckingham Palace.