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Collaborative platforms and digital enterprise social networks (DESNs) bring together a set of technologies (ICTs) (wikis, forums, instant messaging, micro-blogs, document sharing and content co-design spaces). They are similar to the digital social networks used privately (Facebook, Twitter, LinkedIn, etc.), and constitute new types of technologies. These are dedicated to communication and collaboration between companies through the development of new communication modalities, the creation of remote content, the sharing of opinions and the capitalization of information. Two objectives are targeted: (1) to optimize interactions; and (2) to facilitate collaborations between actors who are physically distant or who cannot collaborate at the same time (Zacklad 2006; Barville-Deromas 2014).

In this chapter, we will continue to use the term digital enterprise social network (DESN). As a technical–organizational device, the DESN aims to virtualize exchanges and sharing while supporting asynchronous collaborative co-writing mechanisms (Zacklad 2015).