Читать книгу Digital Transformations in the Challenge of Activity and Work - Группа авторов - Страница 27

The co-configuration of work consists of the growing need to make very different actors collaborate, those that are both internal and external to the company. The aim is to ensure the production of a service or product that is tailored to the needs and desires of customers (Engeström 2008b). First applied to the economic context, the co-configuration of work has gradually integrated into companies, instilling new collaborative dynamics that are aimed at creating individual and collective values.

From a work organization point of view, co-configuration requires a great ability to collaborate in a highly variable environment, to adapt, to make it look good (customize) and to be transparent. Professionals must therefore juggle different work purposes (work objects) on a daily basis: responding to the requests of superiors, achieving the objectives set as a team and, at the same time, getting involved in cross-functional work groups with colleagues who do not belong to the same team and with purchasers who are not hierarchical superiors (Edwards 2011).

These mechanisms are supposed to facilitate the articulation of professionals among themselves, in order to better manage meetings and the structuring, capitalization and dissemination of knowledge, based on the information they hold in a professional or personal capacity. Thus, the functionalities of DESNs offer to these professionals dispersed within the company (belonging to different teams or projects and professions), the ability to jointly write documents in an asynchronous way, using different formats (wiki pages, publishing of documents, posting comments), to express a point of view or an opinion using interactional functionalities (like, get in touch, subscribe to a group), and to interact with a group of actors dispersed within the company (belonging to different teams or projects and professions), to work together on common subjects.