Читать книгу Impact of Artificial Intelligence on Organizational Transformation - Группа авторов - Страница 32

AIs, known as chatbots like Alexa, Google Assistant, and Siri, are voice recognition technology that can understand and recognize speech or spoken words and execute the command from the internet through an AI drive assistant. For example, Indian Railways use chatbots as ask Deesha, etc. These chatbots simulate the natural language simulation and usually are prepared to answer the FAQs. This can reduce human intervention and reduce response time. Google is incorporating and innovating the use of AI and ML. Google’s division Waymo is working on AI for self-driving technology for automobiles. While Google Duplex has introduced the voice interface with the help of AI to automate phone calls. Amazon has introduced the AI-based voice assistant, Alexa. Also, Amazon is using AI to beforehand predict the products required by the customers. Microsoft is using AI in developing intelligent capabilities in its products and services, such as Cortana, Skype, and Bing [24].