Читать книгу Patty's Industrial Hygiene, Program Management and Specialty Areas of Practice - Группа авторов - Страница 74

In the late 1990s, John Kotter at Harvard University published a seminal article from which evolved an eight‐step “process for successful change” (77). A presentation of the eight‐step process was done through a fable in Our Iceberg is Melting – Changing and Succeeding Under any Conditions (78). The approach's eight steps are presented in Table 2 and provides a perspective that can assist with OHSMS development and implementation.

While all eight steps are important in a successful change initiative, possibly the most important one for industrial hygienists and OH&S professionals to master is Step 4 on “communicating for understanding and buy in.” This step points to the importance of communication skills, such as dialogue, listening, and building a compelling case for a decision or change.