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ACTION PLAN

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1 Watch people talking in shops and restaurants. Can you tell who is in rapport and who is not?

2 In a telephone conversation, begin by matching the other person’s voice – talk at the same speed with the same volume and the same latency period. Notice the quality of the conversation. When you want to end the conversation, mismatch. Talk more quickly and loudly and change the latency period. Can you close the call without actually saying something like ‘I must go now . . .’?

3 In conversation, be interested in the other person. Imagine they have great knowledge and wisdom. Review the conversation afterwards. Did you have rapport? Did you match their body language without even thinking about it? If you can get a friend to observe the conversation and tell you about it afterwards, that would be even better.

4 See the film Don Juan del Marco on video, even if you have already seen it. There are two main characters – Don Juan, played by Johnny Depp, and the psychiatrist, played by Marlon Brando. Who paces and leads whom?

5 Is there anyone in your life you cannot seem to get on with? If you do want to get on with them, think about which neurological level you are mismatching on. Match at that level. What difference does that make?


NLP Workbook: A practical guide to achieving the results you want

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