Читать книгу SaaS Field Manual Framework - Shane Freeman - Страница 22

Trust is a hard thing to earn and an easy thing to lose. Bad press and negative reviews in the early stages of a startup can sink any chance you may have for success. It only takes one or two outages before you’ve lost the faith of your clients. If your product is held together with duct tape and bailing wire your churn rate will be high because your customers don’t trust you with their data.