Читать книгу SaaS Field Manual Framework - Shane Freeman - Страница 26

If you want to keep support costs low then self-service must be high. Technology has become so advanced today that almost any switch a developer can flip can also be flipped through the user interface in a web browser. Give your customers the tools they need to flip whatever switches they want. If your product is truly so complex that self-service isn’t the right model then make sure you’re charging appropriately for setup and support.