Читать книгу Communicating in Risk, Crisis, and High Stress Situations: Evidence-Based Strategies and Practice - Vincent T. Covello - Страница 64

People are often more concerned about issues such as trust, credibility, control, competence, voluntariness, fairness, caring, and compassion than about mortality statistics and the details of quantitative risk assessment. If you do not listen to people, you cannot expect them to listen to you. Communication is most effective when there is an exchange of information and active listening.