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Case Study — Nicole Caviellieri

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Nicole had been interested in medicine since she was young, so when she entered her state’s university as a freshman, she immediately declared Pre-Med as her major. But halfway through her sophomore year, Nicole was struggling — she just didn’t have what it took to get through the science classes necessary to get into med school. So, Nicole switched her major to Business Administration, a move which helped her grades turn around (her Business Administration GPA was a strong 3.68). However, because of poor science grades during her freshman and sophomore years, Nicole’s GPA at the end of her senior year was just barely at 3.1. She knew she would have to explain this in her interviews and cover letters.

Even though Business Administration felt like a great direction for Nicole, she still wasn’t sure what she wanted to do after she graduated. Then, her uncle suggested she combine her passion for medicine, her business studies, and her outgoing personality and explore becoming a sales rep for a medical supply firm. The idea of selling products that helped make peoples’ lives better really excited Nicole. After doing some research into medical sales rep positions, she felt like she finally knew what she would like to do coming out of college.

To create a list of potential employers, Nicole searched Google and LinkedIn for “medical supply company,” “medical products company,” and “pharmaceutical company.” Several company names came up, but after reading through a lot of profiles, the company she was most interested in was a large pharmaceutical firm called Medo-Innovations. Through her research, Nicole learned that almost no one could expect to land a pharmaceutical sales job right out of college. It required about 2-3 years of work in general medical sales first. But Medo-Innovations had a good-sized medical supply division, too, and Nicole felt that working in that division for 2-3 years would be a great way to get started in the field and possibly help her move into pharmaceutical sales later on.

She visited the Medo-Innovations booth at her university’s career fair and had a chance to talk with a company rep there. The talk went well, and Nicole found out that Medo-Innovations had plans to expand their sales force in the coming year. The rep took her resume, and then — a week later — Nicole received a call asking her to set up an initial phone interview with a Medo-Innovations in-house HR recruiter.

Nicole prepared carefully for the phone interview and felt that her interview went well. It was a basic interview that covered some key questions about why she was interested in the company, why she wanted to sell medical supplies, how she felt about her GPA, and included some verification of other items on her resume. She was told that if the company was interested, she would be called for an in- person interview with the hiring manager. Two weeks later, Nicole was excited to get that call.

Then, it was time to prepare for the interview! Nicole looked up Medo-Innovations on Twitter and read some articles on the Internet, where she found out that the division would soon be releasing a new type of glucose monitor that was one of the key reasons for the expansion of its sales force.


Nicole looked up the company on Facebook and found a fan page for the medical supply division. There were a lot of photos of people in the division enjoying events together. She joined the fan page, signed up to follow the company’s tweets on Twitter, and looked for Medo-Innovations employees on LinkedIn. In the process, she found out that a friend of hers was connected on LinkedIn to someone who knew one of the sales reps of the division. Through this LinkedIn connection, Nicole was able to set up a phone call with the rep and got some inside information that she hadn’t asked the rep at the career fair.


How You Are Like Shampoo for College Graduates

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