Читать книгу Negotiation Skills in 7 simple steps - Clare Dignall - Страница 20

Ask the other party who they plan to field: Providing your opposite number knows you’re about to enter into negotiations with them, they should expect to be asked for such information. Ask who will be present, what their job titles are, and brief background information about them. Ask who’ll be leading, what roles the others will fulfil, and offer the same in return.

Search LinkedIn^® and other social media: Now you’ve got names, explore their career profiles on LinkedIn^® to discover their special interests and skills. Finding their profile page on Facebook or Twitter may uncover nuggets about likes and dislikes, hobbies and aspirations. This could give you common ground from which to build a relationship, or provide a talking point to ease a tense coffee break. And simply knowing what the other team looks like will help you fit names to faces quickly on the day, making you appear confident and attentive.

Check their company website: If you’re negotiating with representatives of a company, you should check the company website for information such as claimed service standards and company ethos. Being able to point out a mismatch between what they say during negotiations and what they claim on their site may give you some leverage.

Read their publications: Most company websites will hold newsletters, annual reports, and staff magazines in pdf form. Annual reports provide financial information that can reveal, for example, any debts, expansion plans, and the company’s financial targets for the year. If you know they’re in debt, for example, this could put you into the driving seat of negotiations, as you know they’ll be keen to work quickly to save money. If, on the other hand, you’re being interviewed for a job and plan to negotiate your starting salary upwards, then quoting their staff magazine on how crucial recruitment is to the health of the company may also make them sit up and take notice.

Talk to their customers: Whether a big corporate or a one-man band, most companies are proud to list important clients on their website. Do you know anyone listed there? Can they tell you about their experiences of working with the person or company you’re interested in? Take some time to catch up with these contacts. If it feels appropriate, they might be willing to provide insights into their own negotiations with the company you’re dealing with, or mention any customer service shortfalls they’ve experienced.

Profile the people: Whether it’s one person or a whole team, you now have an idea of their career path, likes, dislikes, common contacts, and any shared interests. By digesting their LinkedIn^® profile (especially their recommendations) you may also build up a picture of their workplace strengths and style. Facebook and others may reveal glimpses of temperament and person-ality. It’s good to know in advance if you’re coming to table with a tough negotiator, and equally useful to know if your opposite number is inexperienced, which can make for both easy, or unpredictable, negotiations.

Profile the company: Look for common company objectives that could provide potential for joint gains. Perhaps they aspire to becoming more ‘green’ and your cleaning service uses eco-detergents and recycling as standard? Perhaps they plan to gain more local clients to cut back on travel costs, and you’re slap bang in their neighbourhood. What are their published service standards compared to what customers tell you? Explaining that you’re aware of a shortfall could give you valuable negotiation leverage.