Читать книгу Negotiation Skills in 7 simple steps - Clare Dignall - Страница 7

To successfully resolve disputes we create a setting in which each party can air their grievances objectively. Both sides must try not to let anger cloud the issues, because ‘getting personal’ just doesn’t help. Both may then explain the areas they find unreasonable. Exploring how the dispute has come about and developed is an important step in preventing recurrence. Having identified the problem, it’s time to propose solutions for mutual benefit. Facing conflict promptly is central to resolution. This may sound like a complex set of procedures, but it’s likely you’ve navigated them a thousand times, whether resolving an argument with your partner, or agreeing the line of a boundary fence with your neighbour. Next time you resolve conflict at home, note the actions you undertook, and consider how you might use them in the workplace.