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Build Better Products

A Modern Approach to Building Successful User-Centered Products

By Laura Klein

Rosenfeld Media, LLC

457 Third Street, #4R

Brooklyn, NY

11215 USA

On the Web: www.rosenfeldmedia.com

Please send errors to: errata@rosenfeldmedia.com

Publisher: Lou Rosenfeld

Managing Editor: Marta Justak

Illustrations: Kate Rutter

Interior Layout Tech: Danielle Foster

Cover Design: The Heads of State

Indexer: Sharon Shock

Proofreader: Sue Boshers

@2016 Laura Klein

All Rights Reserved

ISBN: 1-933820-58-6

ISBN 13: 978-1-933820-58-3

LCCN: 2016952412

Printed and Bound in the United States of America