Читать книгу Leading from the Middle - Scott Mautz - Страница 31

Everything meets in the middle, by definition. And the middle manager builds the bridges to connect all sorts of groups, up, down, and across the organization to make things happen. Bridges are built and maintained on trust, the subject of many books, so I'll simply laser in on one aspect of this here.

The Role Play: Remember that every action you take will be put by observers (even if subconsciously) into one of two classifications: something that builds trust or erodes it. Research shows the three best ways to visibly reinforce trust are revealing your thoughts about important issues and encouraging others to raise issues, admitting mistakes, and acting consistently with company values.¹⁴ The opposite of any of these things can destroy the trust you've built up in the blink of an eye. In the middle especially, every action produces a rippling reaction of trust built or broken.