Читать книгу Leading from the Middle - Scott Mautz - Страница 38

Fostering a sense of accountability isn't just about holding your employees accountable. It starts with you acting like an owner and holding yourself accountable, as well as holding senior managers accountable.

The Role Play: Author Peter Bregman has the essence of driving accountability exactly right—it's about achieving clarity on five things. Be clear on expectations, capability (resources and skills required to complete the work), measurement, feedback, and consequences.¹⁵ It's as simple as that, but know that it's an all‐or‐nothing proposition. If you miss on any one of these five points, accountability will crumble.