Читать книгу Leading from the Middle - Scott Mautz - Страница 36

Being in the middle means being subject to abruptness and unintended consequences all around. Sometimes you have to scrub and filter messages from others before passing them on, reworking the message to reflect its intent, not its poor execution. Sometimes, a mediator is needed in between parties to keep both sides positive and forward focused. Sometimes a layer is simply needed between the most senior leaders and those below to soften the blow of communications or actions.

The Role Play: Central to being a good buffer is purity of intent. If you have the right intent, you have the right to shape the content. It's not about withholding information or warping truth. It's about carefully molding communications and maintaining a positive culture to help the organization achieve its goals.