Читать книгу Manage to Engage - Pamela Hackett - Страница 36

We expect the underengaged people who routinely live through tumultuous times and crises to be the same people to lift us out of crises and deliver better results in this changing world. These same people are the silent workforce who kept our world moving, delivering our day-to-day needs such as health care, groceries, and bus rides so we could stay home and stay safe when so much had shut down during the great rolling lockdowns. They stepped up when the chips were down.

Unless we want a world in which people feel grossly undervalued, we must build businesses that are fit for people, where people can thrive. We need to manage to engage.

In this emerging “engagement economy,” creating value may be the key to financial success, but making people feel valued at work is the key to unleashing passion – that raw ingredient needed to spur individuals’ willingness to help their companies bounce back from recessions rapidly and build future success. Managers must help people invest their discretionary effort.

This book aims to help managers do that. It aims to help you routinely tap into people's discretionary effort – the effort employees consciously volunteer at work, to create value in your business. It is a call to action, a reminder that the future of business is (still) people.