Читать книгу The Communication Playbook - Teri Kwal Gamble - Страница 24

Messages

Оглавление

A message is the content of a communicative act. During every communication act, we all send and receive verbal and nonverbal messages. What you talk about, the words you use to express your thoughts and feelings, the sounds you make, the way you sit and gesture, your facial expressions, and perhaps even your touch or your smell all communicate information.


Pressmaster/Shutterstock.com

Some messages we send are private (a kiss accompanied by “I love you”); others are public and may be directed at hundreds or thousands of people. We send some messages purposefully (“I want you to know. . .”) and others accidentally (“I had no clue you were watching . . . or ‘lurking’”).

Everything a sender or receiver does or says is a potential message as long as someone is there to interpret it.

The Communication Playbook

Подняться наверх