Читать книгу The Communication Playbook - Teri Kwal Gamble - Страница 26

In the context of communication, noise is anything that interferes with or distorts our ability to send or receive messages. Although we are accustomed to thinking of noise as particular sound or group of sounds, noise can have both internal and external causes. Internal noise is attributed to a communicator’s psychological makeup, intellectual ability, or physical condition. External noise is attributed to the environment. Thus, noise includes distractions such as a loud siren, a disturbing odor, and a hot room; personal factors such as prejudices, daydreaming, and feelings of inadequacy; and semantic factors such as uncertainty about what another person’s words are supposed to mean.