Читать книгу The Communication Playbook - Teri Kwal Gamble - Страница 36

As we will learn in Chapter 2, how we formulate and interpret messages depends on our culture. Cultural diversity, including race, ethnicity, gender, and age, influences the meanings we attribute to communication. Cultural differences exist not only between people who speak different languages but also between people who speak the same language. Every cultural group has its own rules or preferences for interaction. When these are unknown or ignored, we are apt to misinterpret the meaning of messages received and miscalculate the impact of messages sent.

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