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The Nursing Associate's Handbook of Clinical Skills

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Страница 1 Table of Contents List of Tables List of Illustrations Guide Pages Страница 7Страница 8Страница 9Страница 10 Contributors Страница 12Страница 13Страница 14Страница 15 1 Theories and Models of Communication Chapter Aim Learning Outcomes Test Yourself Multiple Choice Questions Introduction Supporting Evidence Take Note Red Flag Transmission Model of Communication The Interactive Model of Communication Orange Flag The Transactional Model of Communication Blue Flag Green Flag Yellow Flag Conclusion References 2 Approaches to Effective Communication Chapter Aim Learning Outcomes Test Yourself Multiple Choice Questions Introduction Green Flag Supporting Evidence Blue Flag Total Communication Barriers to Effective Communication Yellow Flag Cultural Beliefs and Values Associated with Non‐verbal Communication Orange Flag Communicating with Older People with Cognitive Impairment Conclusion References 3 Interpersonal Skills and Therapeutic Relationship Skills Chapter Aim Learning Outcomes Test Yourself Multiple Choice Questions Introduction Touch Point Blue Flag Relationships Green Flag Standards of proficiency for nursing associates, NMC Take Note Green Flag Benchmarks for respect and dignity. Touch Point Blue Flag Brief patient encounter. Sexual Health Clinic Red Flag Supporting Evidence Yellow Flag Beliefs and values Touch Point Supporting Evidence Touch Point Touch Point Take Note Maintaining Professional Boundaries The 6Cs Yellow Flag Beliefs and values Supporting Evidence Clinical Leaders Network 2014 Care Orange Flag Touch point Compassion Blue Flag Relationships Yellow Flag Values Take Note Competence Green Flag Standards of proficiency for nursing associates Green Flag Standards of proficiency for nursing associates Violet Flag Social issues Supporting Evidence Take Note Communication Touch Point Courage Commitment Green Flag The code NMC Supporting Evidence Touch Points Revisited References 4 Working in a Team Chapter Aim Learning Outcomes Test Yourself Multiple Choice Questions Introduction Teams and Groups Touch Point Take note Personality Types Take Note Take Note Touch Point Leadership Touch Point Transactional Leadership Transformational Leadership The Servant Leader NHS Leadership Model Green Flag Case Study Conclusion References 5 Listening Actively Chapter Aim Learning Outcomes Test Yourself Multiple Choice Questions Introduction Take Note Blue Flag Green Flag The Therapeutic Relationship Box 5.1 Peplau’s Model Compared with the Nursing Process The Importance of Active Listening Red Flag How to Listen Actively Take Note Box 5.2 Examples of Different Question Types Focusing on Pain Orange Flag Barriers to Active Listening Touch Point Violet Flag Touch Point Conclusion References 6 Information Gathering Chapter Aim Learning Objectives Test Yourself Multiple Choice Questions Introduction Green Flag Therapeutic Nurse–Patient Relationship Blue Flag Knowing the Patient Yellow Flag Touch Point Take Note Violet Flag Emotional Intelligence Touch Point Tools for Gathering Relevant Information Supporting Evidence Orange Flag Red Flag Take Note Gathering Credible Literature Conclusion References 7 Escalating Concerns Chapter Aim Learning Outcomes Test Yourself Multiple Choice Questions Introduction Green Flag Assessment and Planning Ahead Red Flag Orange Flag Take Note Take Note SBAR – A Structured Communication Tool Blue Flag Take Note Touch Points RSVP Touch Point Who to Escalate To? Yellow Flag Registered Nurse Nurse Practitioners (NPs)/Advanced Clinical Practitioners (ACPs) Foundation Year 1 (FY1) and Foundation Year 2 (FY2) Doctors Core Trainee Or Specialist Trainee Doctors Consultant Critical Care Outreach Team Medical Emergency Team (MET)/Crash Team 999 Emergency Services Violet Flag Challenges of Communication Touch Point Supporting Evidence Conclusion References 8 Written Communication Chapter Aim Learning Outcomes Test Yourself Multiple Choice Questions Introduction The Written Record Box 8.1 Some Types of Record Used by the Nursing Associate Green Flag Legislation Touch Point Violet Flag Professional Requirements Take Note Supporting Evidence Blue Flag Touch Point Legible and Clearly Written Language Yellow Flag Red Flag Jargon and Abbreviations Spelling Supporting Evidence Dated and Timed Speculation Touch Point Safe Storage Orange Flag Take Note From a Legal Perspective Supporting Evidence Touch Points Revisited References 9 Addressing Compliments and Complaints Chapter Aim Learning Outcomes Test Yourself Multiple Choice Questions Introduction Compliments Green Flag Blue Flag Touch Point Managing Complaints Touch Point NHS Complaints Violet Flag Giving Feedback How to Make a Complaint Blue Flag Red Flag The Process Parliamentary and Health Service Ombudsman Yellow Flag Touch Point Conclusion References {buyButton}

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